Latest updates

Join the upcoming virtual meeting 

All Chalcots residents are invited to join the next virtual meeting on Tuesday 19 January at 7pm. The Chalcots Resident Engagement Framework will share the results from their recent survey. Please note that this virtual meeting was originally planned for Tuesday 22 December and has been rescheduled.

Visit camden.gov.uk/chalcotsmeeting on the day from 6.50pm for the 7pm start. We look forward to seeing you there.

Major works planning application engagement 

On 25 and 26 November our planning consultants Quod held two virtual sessions with our design experts Arup, to talk through the new Chalcots Estate major works planning application to replace the cladding, windows and curtain wall. Residents living on the estate and in surrounding areas were invited to join – if you missed the sessions you can watch a recording at camden.gov.uk/chalcots-planning-application

Below are the answers to questions asked during the sessions. If you have any questions about the planning application that aren’t answered below, contact the team at chalcotsestate@camden.gov.uk

What is the planning application process?

We will submit the planning application before Christmas and the application will be registered online in January 2021. We expect a decision to be made by mid-April 2021.

How can residents be involved in the process?

We’re keen to hear residents’ views and Quod (our planning consultants) will be contacting residents living on the estate and in the surrounding areas for their comments once the application is registered in the new year.

What does the new cladding look like?

There are sample panels installed at Bray to weather test the three different anodised finishes. Looking at Bray from Fellows Road you can see three different finishes:

  • The left sample: this is the preferred option, an anodised warm silvery colour with a matte finish.
  • The middle sample: this is the textured finish and the weather testing confirms that this finish is more sensitive and leaves streaks and stains over time.
  • The right sample: this is a matte finish but less warm, with a silver appearance.

Will the new cladding reflect sunlight?

Yes. Any façade panel will reflect sunlight to different degrees depending on the colour and surface texture of the panel. Lighter colours and smoother surfaces will reflect light more than darker, matte surfaces. 

How will you manage traffic during the works while other development projects in the area are happening?

We will plan travel routes taking into account any other projects happening in the area at the time and aim to minimise disruption wherever possible. The project will include a traffic management plan which will list the measures we will take to control traffic in and around the estate for the duration of the works. This plan will form part of the contract conditions, which will be agreed to by the contractor and all suppliers. 

What is the construction management plan?

The purpose of the construction management plan (CMP) is to help developers to minimise the impact construction has on residents, including the works on site and the transport arrangements for vehicles on the estate. The new contractor must follow the standards and requirements set out in the CMP.

How will materials be removed during the major works?

We expect that materials will be removed from the outside of the buildings as much as possible, so that dust and dirt is kept to a minimum. The successful contractor must minimise disruption to residents wherever possible – this is an important part of how we select the contractor.

Questions and answers about how the works will be carried out will be shared as part of the procurement selection process and will go into more detail once the new contractor is appointed.

Chalcots Estate works update – 18 December 2020

This newsletter was delivered to residents on Friday 18 December. 

This year has brought so many challenges, but we would like to thank you all for your patience as our services have had to adapt to the demands of the coronavirus crisis. We know Christmas will be different this year but we look forward to when we can safely meet again. If you need any support over the festive period, we are here to help – visit camden.gov.uk or call us on 020 7974 4444.

We wish everyone at the Chalcots Estate a healthy and happy festive season and new year.

Prevent the spread of Covid-19 – keep each other safe

To prevent the spread of Covid-19 (coronavirus) please continue to socially distance (2m apart) in communal areas and wear face coverings in any indoor communal areas when social distancing isn’t possible. We know it’s difficult because of the number of people who need to use the lifts, especially in the mornings and after school but please remember to use the lifts safely:

  • Only get in the lift with people from your household or support bubble
  • If someone from a different household is already using the lift, wait for the next lift or take the stairs if you can
  • Please wear a face covering over your mouth and nose.

Santa abseiling postponed this year

Usually we enjoy seeing Santas abseiling from the blocks but unfortunately this can’t go ahead this year because of Covid-19 restrictions – we look forward to holding events as soon as it is safe to do so again.

Christmas opening times

Camden Council’s normal services including Contact Camden, caretaking and repairs will be closed on Christmas Day (Friday 25 December), Monday 28 December and New Year’s Day (Friday 1 January).

Emergency repairs and urgent caretaking services will be available Monday to Friday from 6pm to 8am and 24 hours a day on weekends and bank holidays. If you need to report an emergency repair or urgent caretaking issue, please call 020 7974 4444.

Recycling your Christmas tree

Please never dump your Christmas tree anywhere on the streets or on the estate – this is a fire and tripping hazard. It’s free and easy to recycle your real Christmas tree in Camden. To find your nearest location visit camden.gov.uk/christmastree or call 020 3567 8105.

Watch the planning application engagement session

On 25 and 26 November, our planning consultants Quod held two virtual sessions with our design experts Arup, to talk through the new planning application with residents on the estate and in surrounding areas. If you missed the session you can watch a recording at camden.gov.uk/chalcots-planning-application

If you have any questions about the planning application, please send them to chalcotsestate@camden.gov.uk or call Abdul (Chalcots project officer) on 020 7974 1312. You can find key questions and answers from the sessions at camden.gov.uk/chalcotsestate

Upcoming webinars

Tuesday 19 January at 7pm – the Chalcots Resident Engagement Framework will share the results from their recent survey. Please note that this webinar was originally planned for Tuesday 22 December.

Join the webinar at camden.gov.uk/chalcotsmeeting on the day.

Resident procurement panel

We are preparing to return to market to get the right deal for the Chalcots Estate major works project. It’s important to us that you have the chance to share what is important to you for the project, particularly how the contractor carries out the works and the code of conduct on site and in homes.

To do this, we are putting together the terms of reference for an estate-wide resident procurement panel. We will share the information with you in early January to then start the resident recruitment process.

Works on the estate update

  • The Wates construction site has now been removed and the Wates major works team will no longer be on site from Friday18 December. 
  • The major works parking restrictions on Fellows Road will be lifted by Christmas.
  • Our legal team is carrying out a number of external inspections of the building façades across the estate. This should not cause any disruption to residents and will be complete by Tuesday 22 December.
  • No planned works or repairs are arranged for the festive period
  • Repairs to external concrete repairs walls are being planned for January. Please contact our quality inspector if you think water is coming through the external wall:
  • Blashford – Tim Lowe on 020 7974 5125 or at tim.lowe@camden.gov.uk
  • Bray – Kirk King on 020 7974 2693 or at kirk.king@camden.gov.uk
  • Burnham – James Johnson on 020 7974 4948 or at james.johnson@camden.gov.uk
  • Dorney – Vic Crueger on 020 7974 5342 or at johannes.crueger@camden.gov.uk
  • Taplow – Michael Brazil on 020 7974 2695 or at michael.brazil@camden.gov.uk

Temporary changes to the Chalcots contact team

We are redeploying more staff to support our response to Covid-19 across the Council so we have temporarily combined the Chalcots telephone line with the main housing repairs line. There will still be the dedicated option for Chalcots residents on the main number 020 7974 4444 – this now means more staff will be able to take calls than before and all should be able to answer specific Chalcots enquiries.

Helping you with this winter’s additional heating consumption

If you live in Bray, Burnham, Dorney or Taplow, your gas is supplied by the Council. To make sure you are not being charged more to heat your home as a result of the cladding being removed, your weekly charge is calculated based on the gas you used before cladding was removed.

As Blashford is not on the Council’s gas supply, we will again make direct payments to Blashford residents of £35 per month to cover the cost of additional heating use. Please call 020 7974 4444 to set up your payment.

If you do not have gas heating but have increased electricity use as a result of the cladding being removed, this will need to be calculated in arrears. Call 020 7974 4444 or email chalcotsestate@camden.gov.uk for more information.

Chalcots Estate works update – 19 November 2020

Chalcots local lettings plan

We are happy to be relaunching the local lettings plan (LLP) at the Chalcots. This programme will give Chalcots tenants with a housing need the highest priority for empty flats on the estate. You must qualify to be on the housing register to be eligible for the LLP programme – if you are not already on the register and want to know if you qualify, apply at camden.gov.uk/housingapplication

If you would like to know more about the LLP and the options available to you, please call Contact Camden on 020 7974 4444 (option 7) or speak to your neighbourhood housing officer to find out more.

Procurement strategy approved and next steps

On Wednesday 11 November, Councillor Apak, Cabinet Member for Better Homes, approved our procurement strategy for the major works at the Chalcots Estate. As a part of the procurement strategy there will be two separate contract packages, one for Blashford and another for Bray, Dorney, Taplow and Burnham.

We will be going out to tender for the works at Blashford in January 2021 and for the four similar towers in May 2021 to find project deals that offer the highest quality and best value for money. We expect the works contract to start in August 2021 for Blashford and November 2021 for Bray, Dorney, Taplow and Burnham.

Planning application

The planning application documents are being prepared for submission. Our independent planning consultant Quod is holding engagement sessions and all Chalcots residents and the neighbouring community are invited to attend. You can join a session by visiting camden.gov.uk/chalcotsmeeting on the day of your chosen session:

10am on Wednesday 25 November

6pm on Thursday 26 November

Residents will receive more information from Quod in the post.

Removing the Wates construction site

The works to remove the construction site should be complete by Friday 4 December. We will be working on removing the final remaining parts of the site set up including weeding and lifting site related parking restrictions on Fellows Road from Monday 30 November. Canopies over communal doors are being put back where possible and new ones are being commissioned – this work may be completed early next year.

Roof and concrete wall repairs (top floors)

Repairs to the roofs and facades at Dorney, Taplow and Burnham will start from Monday 23 November. These repairs will resolve the leaks to the flats on floor 22 and will help to prevent any future damp. The works will be carried out by abseiling Monday to Friday, between 9am and 4pm – the works will not be noisy and shouldn’t cause much disruption to residents.

Drain repairs 

The second stage to clear the drains has started. Once the major works construction site has been removed, our contractors London Drains will clear and descale the drains, including the ones in the car parks. These works have been completed at Blashford and some work is under way at the rest of the blocks with more works taking place from Monday 30 November with the aim to complete the works by Monday 16 December.

Other repairs and activities on the estate

We have arranged for some minor repairs in communal areas to take place over the next two to three weeks, such as redecorating where necessary, lighting repairs and replacing door closers, dealing with broken strips on steps in the staircases, etc. This work will take place Monday to Friday and should not be noisy.

The window cleaning of the final blocks, Dorney and Taplow, is going to plan and includes cleaning of all external windows.

Fire safety is up to everyone

As well as overseeing the works to remove the Wates’ construction site to prevent and deal with issues quickly, your quality inspectors also carry out fire safety checks of each block every two weeks. Residents are welcome to join these checks every other month – please contact Abdul on 020 7974 1312 or abdul.khalique2@camden.gov.uk if you are interested in joining a check of your block.

Please remember to keep all communal areas clear – don’t leave anything on staircases, in corridors or in front of exits that could catch fire or get in anyone’s way if they need to leave the building. That includes shoes, rubbish, furniture and bikes. If you are having problems accessing the cycle storage in your block, speak to your neighbourhood housing officer.

Helping you with this winter’s additional heating consumption

  • We committed that you will not pay any more for increased heating usage while the cladding is off the blocks. We can confirm that you will not be charged for increased heating consumption as a result of the cladding works. This will cover the winter months of October 2020 to the end of April 2021.
  • If you live in Bray, Burnham, Dorney or Taplow, your gas is supplied by the Council. To make sure you are not being charged more to heat your home as a result of the cladding works, your weekly charge is calculated based on the gas you used before cladding was removed.
  • As Blashford is not on the Council’s gas supply, we will again make direct payments to Blashford residents of £35 per month to cover the cost of additional heating use. Please call 020 7974 4444 (option 7) to set up your payment. You will need your council tax reference number to confirm your eligibility as a Blashford resident.
  • If you do not have gas heating but have increased electricity use as a result of the cladding being removed, this will need to be calculated in arrears. You will need to provide evidence to your neighbourhood housing officer by sending your electricity bills for the period October 2016 to April 2017 (when the cladding was still on the building), along with your electricity bills for the period October 2020 to April 2021 when you receive them.

Chalcots Estate works update – 19 October 2020

Removing the Wates’ construction site

The second phase of the programme to remove the construction site is going to plan and all scaffolding has now been removed from all four blocks. Below are key dates for current and upcoming works to return the estate to how it was:

  • Welding works to reinstate the metal handrails (replacing the temporary wooden ones) began on Monday 12 October at Burnham and will soon move to the other three tower blocks
  • Remaining brick work repairs will start at Taplow from Monday 19 October and at Bray from Monday 26 October
  • The final hoarding will be removed from Taplow on Wednesday 21 October and from Bray on Tuesday 27 October
  • The planters will be reinstalled at Taplow on Wednesday 21 October and at Bray on Friday 23 October
  • The playground at Taplow will be reinstated on Wednesday 21 October.

Deep clean of communal areas

Cleaning of communal areas is planned to take place once the construction site has been removed, from the following dates:

  • Dorney – Friday 6 November
  • Burnham – Friday 13 November
  • Taplow – Friday 20 November
  • Bray – Friday 27 November
  • Blashford – Friday 4 December

On-street parking permits

We will be sending a separate letter about on-street parking permits soon.  

Planning application

The planning application to replace the cladding, windows and curtain wall at the Chalcots Estate has now been finalised. You will receive a letter from Quod, our specialist planning and development contractors, inviting you to an online engagement event where you can hear about the planning application, ask questions and find a range of information, including a video and graphics explaining the planning application and new façade designs.

Procurement 

Our priority is to finalise the new procurement strategy and get the best deal for the major works project.

We held the final engagement events with contractors last week. These events helped us to finalise our procurement strategy for approval by the Cabinet Member for Better Homes, Cllr Meric Apak, the week beginning Monday 26 October.

Join the procurement engagement session on Wednesday 11 November to find out more – see details below.

Repairs to the drains

Following a site investigation of the waste system across the estate, we completed a programme to descale the system in August, which cleared and cleaned the drains so that they work better.

The second stage of the works is to clear the surface water drains to prevent flooding. The clearance will start once the major works construction site has been fully removed. The drain works at Blashford will be completed at the end of October and works at the remaining blocks will begin from Monday 19 October with the aim to complete this work by early November.

We will be regularly monitoring the drains under a new programme going forward to make sure the system is maintained, and any problems are quickly resolved before they cause wider issues.

Roof repairs programme at Taplow, Burnham and Dorney

We aim to start the roof repair works in November at Taplow, followed by Burnham and then Dorney. The works should not be noisy and should cause no disruption to residents.

Concrete wall repair works

Using the details from the wall surveys, we are putting together a programme to repair the external concrete walls at all five blocks ahead of the major works project.

These works will make the walls watertight, including around windows, and prepare the walls for the new cladding system. We will share more information soon.

Blashford basement – last chance to clear your belongings

This is the final reminder for Blashford residents to collect any items belonging to them in the corridors in the basement shed. After Friday 23 October Veolia, our rubbish and recycling contractor, will clear the corridors. The security gates stored in the bulk item compound will be removed unless we hear from the owner in the next 10 days – please contact Tim on 020 7974 5125 or at tim.lowe@camden.gov.uk

Window cleaning update

The window cleaning at the remaining blocks has now been planned for the following dates:

Bray – Tuesday 13 October to Wednesday 28 October
Burnham – Thursday 29 October to Monday 16 November

Dorney – Monday 9 November to Monday 23 November 
Taplow  – Tuesday 17 November to Wednesday 2 December 

Our contractor Rail will be completing the window cleaning by abseiling. If you have any questions about the window cleaning programme, please contact the Chalcots team on 020 7974 4444 (option 7) or at chalcotsestate@camden.gov.uk 

Upcoming webinar meetings 

Residents are invited to join the upcoming webinar meetings to hear the latest updates about works and initiatives happening on the Chalcots Estate. Each webinar will be a presentation followed by an opportunity for all residents to ask questions.

Please note that the dates have changed as requested by residents.

Tuesday 20 October – Demobilisation: an update on taking the scaffolding and hoarding down and reinstating all aspects of the estate

Thursday 29 October – Repairs: an update on the planned repairs programme and approach to the repairs 

Thursday 12 November *new date – Procurement: Next steps, timelines and listening to what matters to residents when choosing the contractor

Thursday 19 November – Resident involvement: results from the resident-led survey and projects for residents to get involved with.

Residents can find details on how to join the sessions in the newsletter received on Monday 19 October or on the digital screens in each block. 

Chalcots Estate works update – 18 September 2020

This is the first of a new monthly major works update for the Chalcots Estate from Camden Council. If you would like to receive these updates and other information about the major works by email, you can sign up at camden.gov.uk/chalcots-signup


Let’s keep each other safe – social distancing in lifts
Please continue to follow social distancing measures when using the lifts. Only one household or support bubble should use a lift at a time. If someone is already using the lift, wait for the next one or take the stairs.

Removing the Wates construction site
The full programme to remove Wates’ site and return the estate to how it was will be completed by Friday 6 November. The first phase of the programme started in July and aimed to remove as much hoarding as possible and remove scaffolding to ground level. This phase is now complete and the second phase of works started this week. Works in the coming weeks will include:

•    14 September to 18 September: removing underground scaffolding and reinstating the handrails and canopies near the communal entrance doors to each block.
•    21 September to 25 September: repairing any paving damaged by scaffolding, testing and reinstating estate lighting, testing CCTV cameras.
•    28 September to 9 October: removing the hoists, hoist cage, remaining hoarding and underground scaffolding. Reinstating the walls and railings that were removed for the site set up.
•    12 October to 23 October: repairing where scaffolding was attached to walls, reinstate landscaping, allotments and planters, weeding, reinstate bin areas, parking and playgrounds.
•    26 October to 6 November: any final repairs relating to the site set up, deep clean internal communal areas of all blocks, window cleaning of all blocks except Blashford (Blashford’s windows were cleaned in August), final quality check and snagging of all completed activities, transfer site and items back to Camden Council.

Planning application
•    We have prepared all the documents for the planning application to replace the cladding, win-dows and curtain wall at the Chalcots Estate. Completing the application before we appoint a contractor will help to move the procurement process forwards and we hope to start on site in about 12 months’ time.
•    We will tell you more about the planning application and how you can have your say towards the end of this month, and engagement events are planned for October 2020.

New procurement for the major works
•    It is essential that we get the new procurement right to make sure we get the best deal for our project. We have been doing a lot of work to move the procurement forward including looking in detail at the market and holding site visits for interested contractors
•    Once finalised, we are taking the new procurement strategy to the Cabinet Member for Better Homes for approval in early October 2020.
•    As we are already clear on design, specifications and quality for the project, what we’re looking for in a new contractor is a work method that minimises disruption to residents. There will be opportunities for your resident representatives and other resident volunteers to be part of the process, particularly around disruption and impact on your homes. If you would like to be involved, contact Abdul at abdul.khalique2@camden.gov.uk or on 020 7974 1312.

Helping you with this winter’s additional heating consumption
•    We committed that you will not pay any more for increased heating usage while the cladding is off the blocks. We can confirm that you will not be charged for increased heating consumption as a result of the cladding works. This will cover the winter months of October 2020 to the end of April 2021.
•    If you live in Bray, Burnham, Dorney or Taplow, your gas is supplied by the council. To make sure you are not being charged more to heat your home as a result of the cladding works, your weekly charge is calculated based on the gas you used before cladding was removed.
•    As Blashford is not on the council’s gas supply, we will again make direct payments to Blashford residents of £35 per month to cover the cost of additional heating use. Please call us on 020 7974 4444 (option 7) to set up your payment. You will need your council tax reference number to confirm your eligibility as a Blashford resident.
•    If you have any questions about this or unsure on how the charges are applied, please contact Abdul on 020 7974 1312 or abdul.khalique2@camden.gov.uk

Fire safety is up to everyone
Your quality inspectors regularly carry out fire safety checks in all Chalcots blocks, but fire safety is up to everyone. Please play your part to keep you, your family and neighbours safe:
•    Never prop open fire doors – this puts you and everyone else in your block at risk.
•    Don’t let anything get in the way of you or your neighbours’ way out – don’t leave anything on staircases, in corridors or in front of exits that could catch fire or get in anyone’s way if they need to leave the building. That includes shoes, rubbish, furniture and bikes. If you are having problems accessing the cycle storage in your block, speak to your neighbourhood housing officer.
•    We carry out a fire safety check every two weeks and resident representatives or volunteers are welcome to join this walk around every two months or so. If you would like to take part please contact Abdul on 020 7974 1312 or abdul.khalique2@camden.gov.uk

Keep everyone safe at Blashford
The corridors in the basement shed area at Blashford need to be urgently cleared as they currently are a fire risk. Nothing should be stored in these corridors but if you are keeping anything there please remove it by Friday 2 October – anything left after this date will be removed and may be disposed of.

Security preparing to leave site from November
Once the site is returned to normal and the CCTV cameras are fully operational, from November security will be scaled down to then leave site.

Reporting a repair in your home or on the estate
You can report a repair online at any time at camden.gov.uk/housing-repairs or call 020 7974 4444 option 3 then 1 from 8am to 6pm, Monday to Friday. We are not carrying out non-essential repairs like decorating or mould washing at the moment so please don’t report these – see the full list of repairs on our website.

Complete the Chalcots Residents Engagement Framework survey and you could win a £20 shopping voucher

o    The Chalcots Residents Engagement Framework, a group of Chalcots residents from across your estate, are running a resident survey – take part and you will be entered into a prize draw and could win £20 in shopping vouchers. All Chalcots residents can complete the survey until Tuesday 6 October.
o    ‘Living through the coronavirus (COVID-19) pandemic and recovery’ is a survey designed by residents to find out how Chalcots residents were affected and are now feeling about the coronavirus pandemic. The engagement framework will use your feedback to identify what we can do together to make things better for all residents living on the Chalcots Estate.
o    This is also an opportunity for you to choose themes that are important to you or initiatives to get involved with, to help deliver our Chalcots Estate Resident Engagement Framework.
o    If you are unable to complete the survey online, contact Abdul on 020 7974 1312 or abdul.khalique2@camden.gov.uk to send you a paper copy.

Letter to residents from the Cabinet Member for Better Homes

All residents received the letter below about the window designs on Friday 28 August 2020 from Cllr Meric Apak, Cabinet Member for Better Homes.

Window designs on the Chalcots Estate 

The window designs explained – virtual meeting with TRA reps

In August we held two virtual meetings with your TRA representatives about the new window designs. You can read the meeting notes here:

Wednesday 12 August 2020 meeting

Wednesday 19 August 2020 meeting

Resident update - Tuesday 18 August 

Taking down the scaffolding 

The works to take the scaffolding down to ground level are running to plan, with the exception of Dorney. We have had to pause the scaffolding removal at Dorney because of dangerous antisocial behaviour (ASB) towards scaffolders and are busy putting extra measures in place to make sure staff are safe while working. We will be writing to all residents at Dorney, setting out the consequences of ASB.

We are currently in the process of putting the entrances back to normal, reinstating rails, canopies and lighting, removing hoarding where possible, and repairing damaged brickwork and paving. The next key steps are to remove the scaffolding from underneath the blocks and to remove the hoists, which will take another four weeks from the time the scaffolding is taken down to ground level. It will take slightly longer at Taplow because there are two underground levels.

Plans are being put in place to reinstate bin areas, planters, benches, allotments and playgrounds. We will arrange a deep clean of the inside communal areas in each block and for window cleaning at the four remaining blocks (Burnham, Taplow, Dorney, Bray) once all of the scaffolding has been removed. We expect the construction site will be fully removed by Friday 6 November 2020.

We are currently speaking with contractors to finalise our procurement strategy with the aim of having a new contractor appointed in May 2021. To speed up the process to start works on site, we are seeking planning permission for the new façade designs in September and engagement sessions are being arranged for our residents and for the local community – we will share these details with you soon.

Window repairs and other repairs plans

The window repairs programme is now complete. If you need to report a new window repair, contact the repairs team in the normal way as set out in ‘How to report a repair’ below.

We have carried out surveys of drains and descaled the system and are finalising further solutions to prevent overflows in future.

The team is working to fix roof leaks and to make the buildings watertight. Detailed surveys of the concrete walls will help us to identify and find the right materials and contractor to fix leaks and dampness to external walls, and to prepare these walls for the new cladding. All of this work will be done by abseiling and we will make sure abseilers are as quiet as possible when carrying out the work – we will share the dates with you once the programme has been finalised. 

Speak to your quality inspector 

Each block on the Chalcots Estate has a dedicated quality inspector who continues to check on the safe removal of the scaffolding and any fire stopping quality concerns raised with them. Your quality inspector’s job is to make sure your block remains safe and they will oversee quality standards of the major works. You can speak to your quality inspector if you have any questions about the major works or fire safety: 

Bray – Kirk on 020 7974 2693 or email kirk.king@camden.gov.uk

Taplow – Michael on 020 7974 2695 or email michael.brazil@camden.gov.uk

Dorney – Johannes on 020 7974 5342 or email johannes.crueger@camden.gov.uk

Blashford – Tim on 020 7974 1312 or email tim.lowe@camden.gov.uk

Burnham – James on 020 7974 4948 or email james.johnson@camden.gov.uk

How to report a repair  

If you need to report a general repair that isn’t related to the major works, please contact the repairs team on 020 7974 4444 (option 3 then 1) or visit camden.gov.uk/housing-repairs 

You can report essential repairs such as plumbing, electrical, lift repairs, carpentry, roofing, bricklaying, paving, welding, glazing, flooring, essential plastering and tiling between Monday to Friday, 8am to 5pm. You can report emergency repairs (for example burst pipes, gas leak, no water) on 020 7974 4444 at any time. Please use the repairs service to make sure all reports are logged and tracked. 

Resident update - Wednesday 29 July 2020 

Parking on and around the estate 

The temporary street parking restrictions have been reinstated as large lorries need to access the estate to regularly pick up the removed scaffolding. We are working with Camden Council’s parking team to lift the street parking restrictions in late September or early October. We will write to you separately to hear your views on whether you think it would be worthwhile reinstating the car parking bays on the estate once the scaffolding is removed – for a limited time – until a new contractor comes on site. 

Reducing antisocial behaviour

We have had an increase in complaints recently about residents throwing rubbish out of their windows.  This is not just antisocial and dangerous behaviour, it is a public health risk. Everyone living at the Chalcots deserves to live in a clean, safe place. If we can identify the people endangering the Chalcots community, we will take immediate action. If you see anyone throwing anything out of a window, report it to the Chalcots project team on 020 7974 4444 (option 7) or email chalcotsestate@camden.gov.uk or call your neighbourhood housing officer. If it happens out of working hours you can leave a message – you don’t need to give us your name if you’d prefer to let us know anonymously.  

Live monitored CCTV 

We are pleased to let you know that Chalcots Estate has been prioritised and the faulty CCTV radio transmitter has been replaced with a new digital transmitter, three weeks ahead of schedule. Over the next couple of weeks, engineers will be testing it thoroughly and connecting the existing CCTV cameras back to the council’s CCTV control room for live monitoring. 

Window repairs and cleaning

The window repairs programme is now complete with only a few repairs remaining, mostly in the scaffolding area due to access issues which we will come back to. Thank you to everyone who contacted us with feedback and for your support which helped us to carry out these works smoothly. We are currently planning the window cleaning programme for the estate. The windows will be cleaned by abseilers and will start at Blashford from Monday 3 August. We will arrange for window cleaning at the remaining four blocks in late September, once the scaffolding has been removed. 

Carrying out DIY in your home

If you are a council tenant and are planning to carry out any DIY (decorating inside or outside your home, changes to the structure etc) please contact your neighbourhood housing officer or visit camden.gov.uk/apply-for-building-control-camden to make a permission request. Leaseholders must apply formally to the council before carrying out any building works – visit the link above. If your plans are approved, please speak to your neighbours (from a safe distance) to let them know before starting the DIY. Don’t do noisy work in the evenings or early in the morning, especially at weekends. 

Your neighbourhood housing officers:

Dele Adewumi – call 020 7974 6766 or email dele.adewumi@camden.gov.uk
Ramona Damiean – call 020 7974 6609 or email ramona.damiean@camden.gov.uk

Get involved 

Your feedback is really important to us and there are lots of ways you can have your say on your estate, about many aspects relating to the major works projects. If you would like to get involved in plans to improve the estate, we’d love to hear from you. Projects residents are discussing include what matters to residents for the new contract procurement and many other initiatives such as recycling and bike sheds. You can contact Abdul (Chalcots project officer) on abdul.khalique2@camden.gov.uk to find out how you can get involved.
 

Major works notice –  temporary changes to parking

Please do not use the parking bays in front of the following blocks: 

Burnham (Fellows Road side) from Thursday 16 July 

Dorney (Fellows Road side) from Monday 20 July

Taplow (Winchester Road side) from Monday 20 July 

We will be using these spaces as we take the construction site down and will let you know when you can park in the bays again. 

Thank you for your patience.

Window repairs 

We will be carrying out window repairs at the Chalcots Estate from Tuesday 16 June to Friday 31 July. You can book an appointment if your window(s) has a broken hinge, lock or handle. Visit your block's page for more details. 

If you have already reported your window repair, we will call you this week to make your appointment. Contact the Chalcots team on 020 7974 4444 option 7 if you need to report a new window repair.

Cabinet meeting – Wednesday 13 May


The Cabinet meeting where the decision will be made about the major works contract at the Chalcots Estate is on Wednesday 13 May at 7pm. This will be a remote meeting and you can watch it live or at a later time you choose at councilmeetings.camden.gov.uk
You can submit a deputation (a request to speak at the meeting) by email to vicky.wemyss-cooke@camden.gov.uk by 5pm on Monday 11 May at the latest. More information on deputations can be found at camden.gov.uk/deputations If you have any questions about submitting a deputation please contact committee services on 020 7974 5726.


Ahead of the Cabinet meeting, we have answered residents’ frequently asked questions which were delivered to residents on Thursday 7 May.

Cabinet report

Read the Cabinet report (PDF) on the Chalcots major works contract.

Letter to residents – an update on the major works

All residents received the letter below on Wednesday 29 April 2020.

Chalcots Major works contract update -29 April 2020

Resident support

Chalcots contact team:

Call us on 020 7974 4444 (option 7), 
email us at chalcotsestate@camden.gov.uk
visit us at the Chalcots works office in the basement at Bray.
Working hours are Monday to Friday 8am to 6pm.

Housing Officers:

Ramona Damiean, call 020 7974 6609, or email Ramona.Damiean@camden.gov.uk
Dele Adewumi call 020 7974 6766, or email Dele.Adewumi@camden.gov.uk

There are a number of support services you can access if you feel stressed or anxious, you can find more information here.

Chalcots Works Group notes

Read through notes and actions from Chalcots Works Group (CWG) meetings

8 July 2020 CWG notes and actions

24 June 2020 CWG notes and actions

17 June 2020 CMG notes and actions

3 June 2020 CWG notes and actions

20 May 2020 CWG Group notes and actions

6 May 2020 CWG Group notes and actions

25 March 2020 CWG Group notes and actions

18 March 2020 CWG notes and actions

11 March 2020 CWG Group notes and actions

4 March 2020 CWG Group notes and actions

Wednesday 26 February 2020 - Chalcots Works Group notes and actions

Wednesday 19 February 2020 - Chalcots Works Group notes and actions
Wednesday 12 February 2020 - Chalcots Works Group notes and actions

Wednesday 8 January 2020 - Chalcots Works Group notes and actions

Wednesday 18 December 2019 - Chalcots Works Group notes and actions

Wednesday 4 December - Chalcots Works Group notes and actions and Journey of the windows decision document

Wednesday 27 November 2019 - Chalcots Works Group notes and actions

Thursday 7 November 2019 - Chalcots Works Group notes and actions

Thursday 31 October 2019 - Chalcots Works Group notes and actions

Wednesday 23 October 2019 - Chalcots Works Group notes and actions

Wednesday 16 October 2019 - Chalcots Works Group notes and actions

Thursday 3 October 2019 - Chalcots Works Group notes and actions

Wednesday 25 September 2019 - Chalcots Works Group notes and actions

Wednesday 31 July 2019 - Chalcots Works Group notes and actions

Wednesday 17 July 2019 - Chalcots Works Group notes and actions

Wednesday 10 July 2019 - Chalcots Works Group notes and actions

Wednesday 26 June 2019 - Chalcots Works Group notes and actions

Blashford

Works happening at Blashford on Friday 9 October

Contractors will be working to remove walls in the undercroft area on Friday. There will be a skip in front of the block which will be filled throughout the day.

These works will begin at 8.30am and end at 5pm – we don’t expect these works to be noisy or to disturb residents. 

If you have any questions about the works, call your quality inspector Tim on 020 7974 5125 or email tim.lowe@camden.gov.uk
 

Major works appointments

We will no longer be holding face to face major works appointments with residents unless urgent and necessary. If you have any questions about the major works or any repairs concerns, contact your quality inspector:

Tim Lowe (available Monday to Friday 9am to 5pm)
Phone: 020 7974 1312
Email: abdul.khalique2@camden.gov.uk

Please note: Tim doesn’t have a Camden mobile or email at the moment but he will get back to you when you contact Abdul’s details above.

Bray

Removing the scaffolding & hoardings at Bray

From Monday 20 July – removing any unused scaffolding materials on the ground floor to clear space on the site 

From Monday 27 July – removing the scaffolding from floor 5 down to floor 3 

From Monday 3 August – removing the scaffolding from floor 3 down to floor 2

From Monday 10 August – removing the scaffolding from floor 2 down to floor 1 and protection canopies and fans 

From Monday 17 August – removing the ground floor scaffolding, including the structure around the entrances.

If you have any questions about the scaffolding, contact your RLO at bray@wates.co.uk and Abdul (Chalcots project officer) at abdul.khalique2@camden.gov.uk or call the Chalcots project team on 020 7974 4444 (option 7).
 

Major works appointments

We will no longer be holding face to face major works appointments with residents unless urgent and necessary. If you have any questions about the major works or any repairs concerns, contact your quality inspector:

Kirk King (available Monday to Friday 9am to 5pm)
Phone: 020 7974 2693 or 07971 757 577
Email: kirk.king@camden.gov.uk

Burnham

Removing the scaffolding & hoardings at Burnham 

From Monday 20 July – removing any unused scaffolding materials on the ground floor 

From Monday 27 July – removing the scaffolding from floor 3 down to floor 2

From Monday 3 August – removing scaffolding from floor 2 down to floor 1 and protection canopies and fans 

From Monday 10 August – removing the ground floor scaffolding, including the structure around the entrances.

If you have any questions about the scaffolding, contact your RLO at burnham@wates.co.uk and Abdul (Chalcots project officer) at abdul.khalique2@camden.gov.uk or call the Chalcots project team on 020 7974 4444 (option 7).
 

Easier access to the car park and bin area - Thursday 21 May 

We have fitted a new gate next to the car park shutter at Burnham for residents to use – we hope this will make it easier for residents to get to the bin area. You can use your fob to open the gate. 
 

Major works appointments

We will no longer be holding face to face major works appointments with residents unless urgent and necessary. If you have any questions about the major works or any repairs concerns, contact your quality inspector:

James Johnson (available Monday to Friday 9am to 5pm)
Phone: 020 7974 1312
Email: abdul.khalique2@camden.gov.uk

Please note: James doesn’t have a Camden mobile or email at the moment but he will get back to you when you contact Abdul’s details above.

Dorney

Removing the scaffolding & hoardings at Dorney

From Monday 20 July – removing any unused scaffolding materials on the ground floor
 
From Monday 27 July – removing the scaffolding from floor 3 down to floor 2

From Monday 3 August – removing scaffolding from floor 2 down to floor 1 and protection canopies and fans 

From Monday 10 August – removing the ground floor scaffolding, including the structure around the entrances.

If you have any questions about the scaffolding, contact your RLO at dorney@wates.co.uk and Abdul (Chalcots project officer) at abdul.khalique2@camden.gov.uk or call the Chalcots project team on 020 7974 4444 (option 7).
 

Major works appointments

We will no longer be holding face to face major works appointments with residents unless urgent and necessary. If you have any questions about the major works or any repairs concerns, contact your quality inspector:

Vic Crueger (available Monday to Friday 9am to 5pm)
Phone: 020 7974 5342 or 07825 906 826
Email: johannes.crueger@camden.gov.uk

Taplow

Removing the scaffolding & hoardings at Taplow 

From Monday 20 July – removing any unused scaffolding materials on the ground floor 

From Monday 27 July – removing the scaffolding from floor 5 down to floor 3 

From Monday 3 August – removing the scaffolding from floor 3 down to floor 2

From Monday 10 August – removing the scaffolding from floor 2 down to floor 1 and protection canopies and fans 

From Monday 17 August – removing the ground floor scaffolding, including the structure around the entrances.

If you have any questions about the scaffolding, contact your RLO at taplow@wates.co.uk and Abdul (Chalcots project officer) at abdul.khalique2@camden.gov.uk or call the Chalcots project team on 020 7974 4444 (option 7).

Major works appointments

We will no longer be holding face to face major works appointments with residents unless urgent and necessary. If you have any questions about the major works or any repairs concerns, contact your quality inspector:
Mike Brazil (available Monday to Friday 9am to 5pm)
Phone: 020 7974 2695 or 07971 745 865
Email: michael.brazil@camden.gov.uk