The quickest way to report a hire bike or e-scooter causing an obstruction is to contact the operator directly.

Issues can also be reported on the Fix my Street website 

Contact the operator

Lime

Email: support@li.me

Phone: 0800 808 5223

X (formerly Twitter): @limebike

You can also report inside the Lime app.

Forest

Email: cs@humanforest.co.uk

Phone: 020 8157 7491

X (formerly Twitter): @humanforest_uk

You can also report inside the Forest app.

Dott

Email:  support@ridedott.com

Phone: 0800 048 8993

X (formerly Twitter): @dott_uk

You can also report inside the Dott app.

Voi

Email:  support@voi.com

Phone: 0808 376 8179

X (formerly Twitter): @voiTechnologyUK

You can also report inside the Voi app.

If your complaint is not resolved

If you have a complaint that has not been resolved by the dockless bike company, contact us by emailing safetravel@camden.gov.uk

Transport for London (TfL) has launched an electric scooter hire trial across parts of London. Dott, Lime, and Voi have been selected as service operators by TfL and London Councils. 

All three operators have experience of providing rental e-scooters in other European cities. In addition, Lime currently provide dockless hire bikes in London, including Camden. 

We are committed to exploring options for sustainable forms of transport and ways to tackle the climate crisis. Rental e-scooters could provide an alternative mode of travel that is emission free while being used for commuting, accessing local services, and leisure trips. 

This would meet our Camden Transport Strategy policies, which include our aspiration to “develop and implement a range of initiatives that promote and provide attractive, convenient and safe alternatives to private cars and other forms of motor traffic”.

The Camden Citizens’ Assembly on the Climate Crisis has developed 17 actions that should be taken by residents, community groups, businesses and Camden Council to tackle the climate crisis. Taking part in the trial would also help meet action 10 which is to enable electric transport with infrastructure and incentives. If you would like to make any comments on the ongoing trial, you can have your say on the Council's Safe and Healthy Streets Commonplace website which allows residents and stakeholders to give feedback during the trial period.