What to do if your vehicle has been removed

To check if we have removed your vehicle, use the London-wide TRACE service online or their helpline 0300 077 0100, calling to locate your vehicle will take longer.

To release your vehicle you will need to go to the Regis Road vehicle pound NW5 3EW in person. Opening times: Monday to Saturday 8.30am to 7.30pm and Sunday 10am to 7pm (opening times differ on and around public/bank holidays). 

You will need to bring identification and ownership documents as below.

One proof of personal identification from the list:

• valid full driving licence
• valid passport
• national identity card
• council rent card or tenancy agreement

And one proof of vehicle ownership from the list:

• V5 Vehicle registration document
• V5C registration certificate
• valid certificate of insurance
• bill of sale
• Hire purchase agreement for the vehicle

Vehicle pound fees and releasing your vehicle

As well as the PCN fee, you will have to pay £200 to release your vehicle from the vehicle pound. There is a storage fee of £40 per day, (applicable from midnight the day after the vehicle was removed). It is in your interest to collect your vehicle as soon as possible.

We will not release a vehicle until we have seen all the required documents and received full payment. We will dispose of any unclaimed vehicles and property left in them.

What to do if you are not the owner of the vehicle or have changed ownership

If the vehicle has changed registered keeper you will have to prove the Council this is genuine and not an attempt to circumvent the debt. The below documents will then also be required (please note, the name and address must be the same on all documents):

• V5 registration certificate
• Valid certificate of insurance issued before date of removal
• utility bill (gas, water, electricity) issued within the last three months
• valid full driving licence
• bill of sale
• copy of bank account detailing financial transaction (not under value) showing purchase of the vehicle

Collecting a vehicle on behalf of the owner you will need:

• a signed letter of authority from the owner giving you permission to collect the vehicle, plus proof of ownership
• identification for the person collecting the vehicle

Collecting a courtesy/lease vehicle you will need:

• a copy of courtesy /lease agreement or fax from the company supplying the vehicle with details of authorised drivers
• identification for the driver named in the agreement

Collecting a company vehicle you will need:

• letter or fax from the company that owns the vehicle giving details of the person authorised to drive it
• copy of the registration certificate of insurance and driver identification

Clamping

We will only clamp persistent evaders with three or more unpaid and unchallenged parking tickets.

If your vehicle has been clamped and you want to get the clamp removed you will need to:

• contact Parking Investigations on 020 7974 2042 ensuring you have your vehicle registration and PCN number to hand
• pay the £70 clamp fee as well as the PCN charge